Privacy Policy
Privacy Policy &
Data Commitment
At Forex EA Factory, we value your privacy. This policy details how we handle, store, and protect your personal data when using our MT4/MT5 Expert Advisors, indicators, memberships, and digital services.
Who We Are
This website is operated by Forex EA Factory. We provide premium digital Forex trading utilities, including MT4 Expert Advisors, MT5 Expert Advisors, custom indicators, trading memberships, and technical support services.
Website: https://forexeafactory.com/
Official Support Email: support@forexeafactory.com
Information We Collect
We collect personal and non-personal data depending on how you interact with our platform during purchases, setup, or support inquiries.
Information You Provide Directly
- Full name, email address, and billing details
- Country, region, and phone number (if provided)
- Account registration & login credentials
- Order history, product licenses, and membership access
- MetaTrader setup files, screenshots, error logs, and support ticket messages
Automatically Collected Technical Data
- IP address & approximate location
- Browser type, version, and operating system
- Pages visited, products viewed, and session duration
- Traffic referral sources & click behavior
- Essential cookies and device identification tags
Payment Processing Security
Payments made on Forex EA Factory are processed securely via encrypted third-party payment gateways. We do not store your full credit card or financial credentials on our servers. All transaction details are governed directly by PCI-DSS compliant providers.
How We Use Your Information
We process your information strictly for legitimate business reasons and technical fulfillment:
Product Delivery
Delivering digital tools, license keys, setup files, and account access instantly.
Technical Support
Troubleshooting MT4/MT5 setups, error logs, and custom setup inquiries.
Fraud Prevention
Monitoring unauthorized software distribution, suspicious logins, and account misuse.
Legal & Accounting
Maintaining transaction receipts, tax records, and regulatory compliance.
Cookies & Tracking Technologies
Cookies help us remember your cart items, improve page load performance, and understand user interaction with our trading products.
| Cookie Type | Purpose & Function |
|---|---|
| Essential Cookies | Enables cart functionality, secure login sessions, checkout processing, and site security. |
| Performance Cookies | Monitors speed performance, page load errors, and navigation efficiency across the site. |
| Analytics Cookies | Tracks aggregate visit stats, popular product pages, and traffic origin channels. |
| Preference Cookies | Remembers interface choices, saved input forms, and user site settings. |
| Marketing Cookies | Measures promotional campaign performance when updates or special deals are launched. |
Information Sharing & Retention
We never sell or rent your personal data. Limited data is only shared with essential operational service partners under strict confidentiality agreements:
Trusted Service Providers
- Secure hosting and cloud infrastructure networks
- Payment gateways & merchant transaction processors
- Automated transactional email providers
- Professional legal, tax, and accounting consultants
Data Retention Policy
We retain transaction records and account logs only as long as necessary to maintain active product licenses, provide ongoing tech support, settle financial tax duties, and prevent fraud.
Your Privacy Rights
Depending on your region, you maintain full authority over your personal data:
External Links & Age Protection
Third-Party Resources: Our website may contain links to broker pages, Myfxbook accounts, or Telegram groups. We are not responsible for third-party privacy practices.
Minors Protection: Our products are intended exclusively for individuals aged 18 and older. We do not knowingly collect information from minors.
Have Questions Regarding Your Data?
If you have questions about this policy or want to submit a data request, reach out to our team directly.
Contact Support Team